SEAT SAVERS FAQ – FREQUENTLY ASKED QUESTIONS
Although seat covers are made to order, we want to be sure that every customer is completely satisfied with their purchase. We will accept returns of standard orders only when the reason for the return is reasonable. Please note, we cannot accept returns simply because you weren’t happy with the color once received (if uncertain, please request samples watches). Please be careful when giving as a gift or surprise gift and when inputting the information into the order form. If you’re unsure, please give us a call or email us. Although we do maintain a large inventory of ready made seatcovers to supply our dealer accounts, please understand that most internet orders are made to order. Embroidered seat covers or two tone seat covers cannot be accepted as these are special orders. Should a return be necessary, a Return Authorization must be requested. One may be obtained by contacting us either by phone or email. Shipping and Handling charges are not refundable. If free shipping was involved, a re-stocking fee of 20% to cover shipping and handling will be deducted at time of refund.
Throughout our site we use the term “exclusive” fabric because this is a special polyester and cotton blend fabric very similar to blue jeans material. This fabric is also sometimes referred to as “canvas”. However, canvas is a material used to make awnings and although our fabric is just as durable as true canvas, it is not hard and unflexible. Our blend is very durable yet also soft and comfortable so it conforms perfectly to car seats. We have experimented with many different fabrics but this blend is the best suited for the purpose it provides. Many customers also confuse our seat covers for “leather” based on how they fit…please know that our seat covers are not leather and are not meant to “re-upholster” your seats. They simply provide a convenient way to keep your seats clean and protected from normal wear and tear. Our covers are meant to be removed when soiled and machine washed/dried and put back to keep protecting.
Seat Tee personal seat protectors are kept in stock and will be shipped immediately upon receipt of payment confirmation. Your True Fit custom seat covers will be custom made to order immediately upon receipt of payment confirmation. Standard production time is approximately 10-12 working days on standard orders. Please do not count weekends as production is closed on weekends. Upon completion of your order, your seat covers will be shipped via UPS ground service, unless otherwise noted at checkout. Because we do maintain a large inventory of standard seat covers in stock, your order may be filled sooner. Embroidery, two tone and H2Out® seat cover are special orders and may require additional production time. When an email is provided, an automatic UPS email notification is sent to buyer.
Order status can be confirmed at any time by either calling us or emailing us. We will need your last name and or order # given at checkout in order to lookup order status.
This questions seems to be on alot of customer’s minds. Not to worry. Our seatcovers will NOT look “cheezy” at all. They’re fit is tailored, unlike other seat covers that look like a balloon, and our exclusive fabric is a durable yet comfortable and breathable material which besides being designed with the same contours of your original car seats it’s softness also conforms to seats shape. Thus, you protect your original seats without sacrificing too much style and comfort.
Custom embroidered logos are available upon request and are considered “special orders”. You would specify this in the “price” dropdown menu available under each seatstyle. Later you may give a full description under “Special Instructions”. Should there be any uncertainty, someone from our order processing department will contact you to get clear specifications. When requesting a special logo or image, one may need to be provided. When requesting a name or word, instructions such as “italics/script” or ” block” letters should be specified. You will be prompted with these questions as you proceed through the checkout process. Please keep in mind that all special orders are non-returnable!
Colors are viewed differently depending on every computers’ monitor unique resolution. If you are not certain that the color being viewed in your monitor matches your vehicle’s interior, please email us a request for sample swatches with the specific colors you would like to receive in the mail. We cordially ask that you limit this request to no more than 6 color samples. Please note, covers will not be accepted for return simply because you did not “like it” once order is received. If you are uncertain, please request samples.
Our seatcovers are warranted to be free of defects in material and workmanship for a full 90 days. Covers should be properly installed per the instruction sheet that is provided in each package. Improper installation may create unnecessary strain on areas of the seat. Care should be taken when sitting in your vehicle and when washing.
Yes, simply remove seat covers, turn them inside out and throw then in the washer. You may use regular non bleach washing detergent.
Yes, seat covers may be dried and should be left inside out during dry cycle. Use gentle dry cycle. Hang dry for longer lasting crisp colors just as with any other material.
Yes, our seat covers provide a full opening on the side for safe airbag deployment.
Because our seat cover fabrics are breathable, you should have minimal interference with the air flow from a/c or heat.
Custom seat covers are covers that are made to fit a specific year, make and model vehicle seat. Tailor made following original seats seams and contours for the best fit possible. Not a one size fits all cover like in the case of our Seat Tee personal seat protector which is not custom made but rather created to lay over any seat. Further customization can be made by choice of custom logo or two-tone color combinations which are not standard stock items.
Low Back a/k/a LB refers to removable or separate headrests. Most seats have either a button on side of headrest base or a whole which needs to be pushed in with a paper clip to release headrest. See owners manual for proper removal instructions. Separate headrest covers are provided for each vehicle row ordered at no additional charge.
Highback a/k/a HB refers to non-movable or built-in headrest. Headrests are molded into seat and thus covers for them are part of the seat cover.
Solid Armrests and Console Armrests are usually referred to in bench and 40/20/40 seats. A solid armrest means that it does not open for storage. A console armrest opens for storage. Either type may be stationary or move up/down usually found on the center section of seats and may have cup holders.
Each order includes pieces to cover each vehicle row. Front and rear sets are sold separately. All front sets include any applicable headrests and/or armrest covers when attached to seat. In some cases, center console covers are included. All rear sets always include any applicable headrest and/or armrest covers except in very few cases where armrest access is not allowed.
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