- Office hours: Monday through Friday 8:00 a.m. to 5:30 p.m.
- Orders may be placed by phone: 305-256-2986, toll free: 1-800-584-3858, fax: 305-256-8278 by e-mail: orders@supremeseatcovers.com. Fax and email orders accepted 24/7.
- Purchase Orders must accompany all orders to ensure accountability and help avoid duplications.
- All orders will be issued an Order # as confirmation when placed. You must make sure to keep this # for your records as this will be the only proof of order submission. Please refer to this # when inquiring status of order.
TERMS AND CONDITIONS
- Due to the custom nature of our product, most orders are non-returnable.
- “Standard Orders” are front sets only in factory solid colors.
- Conveyance time on Standard Orders will be between three (3) to twelve (12) working days.
- CUSTOM ” SPECIAL ORDERS” ARE NON-RETURNABLE!!! NO EXCEPTIONS!
- “Special Orders” include Rear sets, Embroidered Logos, Logos, Custom Logos and Non-Factory Colors.
- Custom Logos silk-screened in colors such as red, green, gold, yellow or any other color other than the normally stocked colors of light grey or black.
- Embroidered Logos must be specified in either Block or Script letters in your choice of colors for an additional charge of $50.00 per set up to 20 letters total. Each additional letter is $1.00
- Conveyance time on “Special Orders” will be between ten (10) to twenty (20) working days.
- Terms are relative to volume. Companies purchasing less than Two Hundred Dollars ($200.00) per month will be COD and/or Net 10 and must keep a company or personal credit card on file. These customers will not be receiving a monthly statement, rather must pay invoices upon receipt or Net 10. Customers violating their terms will be changed to COD ONLY at their expense.
- Companies purchasing over Two Hundred Dollars ($200.00) per month may also be required to maintain a credit card on file but may be allowed up to thirty (30) days for payment or upon receipt of a monthly Statement.
- All orders will be shipped F.O.B. Miami, Florida weekly via UPS Ground Service to businesses only.
- Rush Orders, Drop Shipments, Residential Shipments, or any other special shipping requests will be charged according to UPS rates.
- NO RETURNS ON “SPECIAL ORDERS” AT ANY TIME. No Exceptions!!
- In order to return merchandise for any reason, an RMA # must be obtained and placed visibly on outside of box with original or copy of Invoice enclosed.
- If the returned item is deemed defective, we will replace it or credit the merchandise, however, shipping charges are not covered under our warranty.
- Sales Return will be issued immediately and copy forwarded directly to accounting department. These credits will accordingly appear on the following month’s Statement and then and only then should they be taken.
- Our seatcovers are warranted to be free of defects in material and workmanship for a full 90 days.
- Covers should be properly installed per the instruction sheet that is provided in each package. Improper installation may create unnecessary strain on areas of the seat.
- Care should be taken when sitting in your vehicle as to not cause unnecessary pulling and/or tugging of the seatcover. Also follow proper care instructions as indicated in the instruction sheet that is provided in each package.